77fg's Privacy Policy

1. Introduction and Overview

77fg ("we", "our", "the Company") is a trusted online gaming platform in Bangladesh. Protecting the privacy of the personal information you provide while using our website https://77fg.cam is our highest priority.

This privacy policy will inform you about what types of information we collect, why we collect it, how that information is used, and what steps we take to protect your data. By continuing to use our platform, you are considered to have accepted the terms of this privacy policy.

This policy applies to 77fg's main website, mobile version, and all services on the platform. We encourage you to read this policy together with our Terms and Conditions and Responsible Gaming page.

2. Information We Collect

For the purpose of creating an account, managing transactions, and improving services at 77fg, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)
• Permanent address and current location

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (where applicable)
• Deposit and withdrawal transaction history
• Payment method type and transaction timestamps

2.3 Usage and Technical Information

• IP address and device type
• Browser name and version
• Time spent on the platform and gaming activity logs
• Cookies and session data
• Login and logout time records

2.4 Communication and Support Information

• Messages and complaints sent via live chat
• Information sent by email
• Records of customer service conversations

3. Purpose of Using Your Information

Collected information is used only for specific and legitimate purposes. 77fg may use your information for the following reasons:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage gaming services, bonuses, cashback, and promotional offers.
• Financial Transactions: To process deposits and withdrawals and to verify transactions.
• Identity Verification and Fraud Prevention: To comply with Anti-Money Laundering (AML) regulations and to detect fraudulent activity.
• Customer Support: To resolve your complaints and questions.
• Platform Improvement: To analyze user experience and improve service quality.
• Responsible Gaming: To monitor gaming patterns and help prevent gambling addiction.
• Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Information with Third Parties

77fg does not sell your personal information or provide it to any third party free of charge. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners may only use the data for the purpose of providing services and are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in response to a legal order, court directive, or valid request from a regulatory authority. In such cases, we will provide only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with the relevant authorities in cases involving money laundering investigations, KYC verification, or suspected transaction fraud.

5. Cookies and Tracking Technologies

The 77fg website uses cookies and similar technologies to improve your user experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification. The platform cannot function properly without these.
• Functional Cookies: To remember your preferences, language settings, and personalized experience.
• Analytical Cookies: To understand website usage patterns and improve services.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some important platform features.

6. Data Security Methods

77fg follows industry-standard technologies and processes to ensure the security of your information. Our security measures include:

• SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Sensitive stored information is kept secure using advanced encryption methods.
• Access Controls: Only authorized personnel can access user information.
• Security Audits: Regular security checks and system updates are carried out.
• Firewall Protection: Robust firewalls and intrusion detection systems to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.

However, no method of transmitting information over the internet or storing it digitally is completely impenetrable. So while we make every effort to ensure the highest level of security, we cannot guarantee absolute safety. It is also your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity on your account.

7. Data Retention Period

77fg retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Financial records and transaction history may be retained for a specified period after account closure in accordance with applicable legal regulations.
• Dispute-Related Information: Relevant information is retained during any ongoing dispute or legal proceedings.
• Technical Logs: System logs are kept for a limited period for security analysis.

Once the retention period ends, data is deleted or anonymized in a secure and irreversible manner.

8. Your Rights

You have the following rights regarding your personal information, and you may contact us to exercise these rights:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a copy of the stored information.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you have the right to have it corrected. You can do this directly through your account settings or through our support team.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. The option to unsubscribe from promotional emails or notifications will always be available.

8.5 Right to Data Portability

The right to receive a copy of your information held by us in a structured and machine-readable format may apply in certain circumstances.

9. Protection of Minors

77fg's services are for those aged 21 and above only. We do not knowingly collect any information from minors. Age is verified during the registration process, and if a minor's account is identified, it is immediately closed and any collected information is deleted.

If you believe that someone you know who is a minor is using this platform, please notify our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to This Policy

77fg reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Send a notification to your registered email address.
• Clearly display the date of the change on the website.
• Your consent may be requested again for important changes.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page on a regular basis.

11. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to assist you:

To submit a request to exercise your data protection rights, contact us by email and include "Privacy Request" in the subject line. We will process your request as quickly as possible.